This didn't happen to me, it happened to our good friend Dan. He doesn't have a blog, but the story's still worth sharing.
Dan picked up an xbox 360 a while back, and for a while, things were good. A little guitar hero here, some shooting game there, and things were behaving like they should. Until the inevitable happened, his console succumbed to the red ring of death, something that happens to most xboxes.
Dan wasn't happy, but he was well aware that this happens to most xbox owners, so eventually, he calls the tech support line to get the machine serviced. On the first call, he wades through a menu of options, at which point, he is instructed to wait for a customer service representative to talk to him. He waits 10 - 12 minutes, and is eventually transferred to someone with a heavy foreign accent, and begins to give his personal information, when the call is cut off.
He calls back again, and has to start from the top of the service menu. After navigating through the menu again, which takes a significant amount of time, he's on hold for another customer service rep, when the system resets the call and he's taken to the top menu again. Frustrated, Dan loudly swears at the phone. F&*%@#!!!
Within seconds, an American customer service representative is on the phone, taking his information, and his xbox will be back from repairs in 2-3 weeks. To anyone who believes loudly swearing never solves any problems, I present this counter argument.
2 comments:
Hey at least your friend didn't have to PAY for his xbox to be repaired- SONY is charging 150 dollars to have their consoles fixed...
I want to delete the comment, yet it's super funny that someone thought I was starting a console flame war. Decisions!
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